Support
Answers to common questions, plus how to reach us if you need more help.
Common questions
Open Convoy Connect and tap "Create Account" from the welcome screen. You can sign up with your email and password or continue with Google.
On the Home tab, turn on "Available" to share your status, then browse the list of nearby buddies sorted by distance. You can also use the Search tab to look up other drivers directly.
Location is used to show your position to buddies you’ve connected with and to calculate distance for nearby drivers and meetups. You can turn location access off at any time in your device settings, though some features won’t work without it.
Tap the phone icon next to a connected buddy to start a voice call. Incoming calls ring you even when the app is closed or in the background, using Apple/Google push notifications.
On the Sign In screen, tap "Forgot password?" and enter your account email. We’ll send you a link to reset your password.
In the app, go to Settings (the Profile tab), then tap "Delete Account" at the bottom and confirm. This permanently removes your profile, connections, and associated data.
Email us at [email protected] or use the contact form below and we’ll get back to you.
Get in touch
Email [email protected] and we’ll follow up within one business day, or use our general contact form.
See also our Privacy Policy for details on how Convoy Connect handles your data.
